At Dera Empire, we prioritize customer satisfaction and aim to ensure you are happy with your purchase. If you are not completely satisfied, please review our refund and return policy below.
Returns
You may request a return within 48 hours of receiving your order.
Items must be unused, unworn, and in their original packaging with all tags attached.
Returns will not be accepted if the item shows signs of wear, damage, or alterations.
To initiate a return, please contact our customer service team with your order details and reason for the return.
Refunds
Once your return is approved and received, we will process your refund within 7 working days.
Refunds will be issued to the original payment method used during the purchase.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned or exchanged, including:
Lingerie
Lip gloss
Intimate wear
Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Contact Us
For any questions or to initiate a return, please get in touch with us at: 📩 Email: Support@deraempire.com 📞 Phone: +2349034666490
Dera Empire reserves the right to modify this policy at any time. Please review our policy before making a purchase.
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